Refunds & Exchanges

At Pretty Girl Magic, we understand that sometimes returns and exchanges are necessary. We want to ensure that you have a hassle-free experience when it comes to refunds and exchanges. Please read our policy below for more information:

Returns

If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return. To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging. Please ensure that all tags are still attached. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact our customer service team at prettygirlmagic8@gmail.com. They will guide you through the process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.

Once we receive your returned item, our team will inspect it to ensure that it meets the return criteria. If the return is approved, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order for the desired item. This will ensure the fastest processing and delivery of your new item.

If you have any questions or need assistance with the exchange process, please contact our customer service team at prettygirlmagic8@gmail.com. They will be happy to assist you.

Exceptions

There are certain items that are not eligible for returns or exchanges. These include perishable goods, custom products, and personal care items such as beauty products. We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about the eligibility of your item, please reach out to our customer service team for clarification.

European Union 14 Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must still meet the same criteria as mentioned above for returns. Please contact our customer service team for assistance with European Union returns.

If you have any further questions or need clarification on our refund and exchange policy, please do not hesitate to contact us at prettygirlmagic8@gmail.com. We are here to ensure your satisfaction with your Pretty Girl Magic purchase.